• Pool Openings

    • What areas do you service?
      Included in our catchment area are Nassau and Suffolk county , from William Floyd Pkwy to Rte 107.
    • What does a pool opening include?
      A pool opening includes: the removal and folding of the pool cover, reinstallation of the pump/filter (install and start up), automatic chlorinator and/or salt system, the removal of the winterizing plugs and gizmos. Reinstallation of the skimmer baskets and return fittings, and pool accessories i.e. ladder/diving board. Also, the initial chlorine shock treatment which includes: liquid chlorine shock. Free water testing is performed at every pool opening.
    • Will the tech wash the cover and store it in the proper place?
      The cover will NOT be washed, but will be properly folded and put in the requested location i.e. shed, garage, pool cabana.
    • Are there any additional costs for the pool opening?
      Additional costs would be for heaters, Polaris pump, Waterfall pump, raised wall and attached SPA, oversize pool (any pool larger than 18 X 36), water balancing algaecide.
    • What are the costs for the extras?
      Each additional pump is 25.00 (heater, polaris, waterfall pump), water balancing cost varies upon the pool size (average cost is 70.00) ,one quart of algaecide is 22.00, a raised wall with cable cover ranges from 25.00 - 50.00 depending on the length of the wall. A pool larger than 18 X 36 is considered oversized and there would be a 25.00 additional charge. Above Ground drop in ladder cost is 10.00.
    • Will the filter be cleaned out during the opening?
      Filters will NOT be cleaned out during the pool opening, however, customers may request a service call to perform that service at a later date. The charge for a service call is 125.00.
    • Will the pool be vacuumed during the pool opening?
      The pool will NOT be vacuumed as part of the pool opening. When the water becomes crystal clear (customer can see to the bottom of the deep end of the pool), a power vacuuming can be scheduled on line.
    • How long will it take for the water to clear?
      That depends on the severity of the condition of the water when the pool is opened. The average wait time for the water to clear is 2-3 days.
    • Is it required that the customer be at home during the pool opening?
      NO, the customer does not have to be at home during the course of the pool opening. However, gates MUST be unlocked, as well as garages and sheds. All pets MUST be in the house prior to the techs arriving.
    • What is required in preparation for the pool opening?
      ALL water and leaves MUST be removed from a solid or water bag cover 2 days prior to the pool opening, the water level in the pool MUST be at least to the middle of the skimmers or higher to insure that the system can be started up, electric must be turned on at the pool site.
    • If the water is clear is it safe for the children/adults to swim in the pool following the pool opening?
      NO, the water must be tested first to get a chlorine reading of 3.0, after which it is safe to swim in the pool.
    • What is the accepted method of payment for this service?
      The method of payment includes: cash, check or credit card.
    • How long does the pool opening take?
      It will take approximately 1- 1 1/2 hrs to complete the pool opening.
    • Will the tech resolve any problem or issue that may arise during the pool opening?
      Depending on the severity of the issue, and available parts on the truck, a service call at a later day may be needed to rectify the problem.
  • Power Vacs

    • What is a power vacuuming?
      A power vacuum is vacuuming your dirty pool water to waste. The dirty water will be pumped out of the workers equipment into a proper draining location (grass, bushes, driveway, if accessible).
    • What is the cost of the power vacuum?
      The cost for a power vacuum is 70.00 per hour, minimum 1 hour, after which customer is charged in half hour increments.
    • What is the appropriate condition of the water in order for this service to be performed?
      The water must be crystal clear, and customer should be able to see clearly to the bottom of the deep end of the pool.
    • Why does the water need to be crystal clear for the pool to be power vacuumed?
      Water MUST be crystal clear to enable the tech to see all debris at the bottom of the pool. If the water is the least bit cloudy while being power vacuumed, the dirt will once again settle to the bottom and the pool will not be clean upon completion. Importantly, if the water is not in the appropriate condition when the worker arrives the job will NOT be completed.
    • Can the pool be vacuumed if there is live algae (green) in it?
      Absolutely NOT, as the algae will grow back after the pool is power vacuumed, and it will require an additional session. The algae must be dead (brown) prior to receiving this service. If algae is green, water needs to be shocked until the algae turns brown. Filter MUST be running 24/7 in addition to the shock treatment in order for the water to clear.
    • Can the pool be vacuumed if there are leaves at the bottom?
      YES, however, pools with excessive leaves will take additional time to vacuum.
    • Does the worker use his own equipment to power vacuum the pool?
      Yes, the worker will be using his own equipment. Electric MUST be on at the pool site. If the circuit breaker is not located in reaching distance of the worker, and the circuit breaker trips, the job cannot be completed.
    • What is the average time it takes for the worker to complete a power vacuuming session?
      On average, it will take 1-2 hrs to complete the job, again, this depends on the condition of the pool.
    • Will the pool require more than one session of power vacuuming?
      Depending on the condition of the pool and severity of debrie, a pool can require multiple power vacuuming sessions.
    • Is it required that the customer be home during the power vacuuming?
      No, the customer does not have to be present during this service. However, gates MUST be unlocked, electric MUST be on, and pets MUST be in the home.
    • What is the method of payment accepted for this service?
      The method of payment includes: Cash, check or credit card.
    • Will the worker vacuuming the pool be able to fix additional problems i.e. filter, chlorinator, etc.?
      NO, the worker is there only to power vacuum the pool. If there is an existing problem, the customer can notify the office and and a service call can be scheduled.
    • Will the worker have all necessary chemicals on hand if needed?
      Yes, the worker will have chemicals on hand at all times.
  • Pool Closings

    • What does the closing price include?
      The price includes: Blowing out the lines, disconnecting the equipment, adding antifreeze to the lines, the removal of accessories i.e. ladder/diving board, winterizing chemicals, covering the pool.
    • Are there additional costs?
      Additional costs would include: 25.00 for each additional pump, such as a Polaris pump, waterfall pump, a raised wall over 3 ft. Winterization of a SPA would be 50.00 (Blow out lines/Antifreeze), Winterizing a heater is 25.00 extra.
    • Will the technicians put the pool equipment/accessories away?
      es, all equipment/accessories will be placed in the area requested by the customer during the pool closing i.e Ladder/diving board, pool pump, etc.
    • Where should the water level in the pool be prior to the pool closing?
      The water level in the pool should be lowered to 3-6 inches below the skimmers. If filter is placed on backwash, the filter is being cleaned concurrently.
    • Does the pool water need to be clear for the the pool closing?
      NO, the pool water does not need to be clear for the pool closing.
    • Will the technician clean out the filter during the pool closing?
      NO, the filter will not be cleaned during the pool closing. That is a separate service if needed.
    • Will pool equipment issues be resolved during the pool closing?
      No, however, any issues noted during the pool closing will be documented and addressed at the beginning of the next pool season.
    • Will the pool be vacuumed if needed during the pool closing?
      NO, the pool will not be vacuumed during the pool closing. This is a separate service.
    • How long will the closing take?
      The closing will take approximately 1 hr.
    • How many technicians will be closing the pool?
      There will be 2 techs closing the pool.
    • Does the customer need to be home during the pool closing?
      NO, the customer does not not to be home, however, gates/sheds/pool cabanas should be unlocked, and electric MUST be on.
    • What is the method of payment for the pool closing?
      Accepted payment is cash/check or credit card.
    • Will the techs have water bags on hand if needed at the pool closing?
      Yes, the techs will have water bags, gizmos, plugs and anti freeze on hand if needed.
    • Can the customer purchase a new pool cover if needed?
      YES, a pool cover for either an InGround, or Above Ground pool can be purchased from our company by calling the office with the pool particulars i.e. pool size/shape This should be done 2 weeks in advance of pool closing date for water bag covers, and Above Ground pool covers.
  • Maintenance Programs

    • What does the service include?
      Typically, the service includes: cleaning of the pool, emptying of the skimmer baskets, backwashing the filter, water testing, adding customers chlorine and chemicals that may be on hand, The customer will be notified if additional issues need to be addressed i.e. adding water to the pool/need for additional chemicals.
    • What is the method of payment for this service?
      Payment consists of cash/check or credit card, on weekly or monthly pay schedule.
    • What is difference between weekly and bi weekly service?
      Weekly service will maintain a pristine pool by our company, with no assistance from the customer and bi weekly service will require the customer to monitor the chlorine levels as well as putting necessary chemicals in during the off week.
    • Will the worker use his own equipment?
      Yes, the worker will use his own equipment, and electric MUST be on.
    • Will customer have same worker for the entire pool season?
      For the most part, the worker will be consistent throughout the pool season. However, unforeseen situations may lead to change in workers.
    • Does the customer have to be at home for this service?
      NO, the customer does not have to be at home, however, all gates/sheds cabanas MUST be unlocked and electric MUST be on.
    • Can the customer terminate the service if need be?
      Yes, the service can be terminated at any time when the company is notified.
    • What are typical days of the week for the pools to be cleaned?
      Typically, the Bi Weekly customers pools are cleaned on a Wednesday, and the weekly pool customers are cleaned on Thursday and Friday.