• Pool Openings

    • What areas on Long Island do you service?
      Generally west of the William Floyd Parkway and east of the Meadowbrook State Parkway for residential swimming pools. We do service all of Long Island for Endless Pools.
    • What does a pool opening include?
      Removal and storage of winter cover and plugs; re-install, prime, start and test filter system for leaks or other issues; re-attach ladders, handrails, diving board, and other accessories; perform an initial chlorine shock treatment; test water chemistry to recommend and/or adjust (at an additional cost*) chemical dosages to correct imbalances
    • What are the extra costs associated with a pool opening?
      The most common pool opening extras are: summerizing pools larger than 20x40 (+$30), store and empty water tubes (+$25), summerizing gas heaters or additional pool pumps (+$30 per item), attached spa start-up service (+$79), removing safety cover with cable attachment (+$30), quart of algaecide (+$22)
    • Will the service technician rinse off the cover before they store it?
      You can select this option when you book your appointment online. You must let us know you'd like this done before your appointment. There will be an additional charge of $25 for pool covers 20x40 or smaller. Pool covers larger than 20x40 are subject to higher fees.
    • Will the service technician clean your DE or cartridge filter during the opening?
      This will also be an option when booking your appointment. DE or cartridge filter cleaning for an inground filter system is $59 with opening. An above ground DE or cartridge filter cleaning is $29 extra.
    • Will the pool be vacuumed/cleaned on the same day of the opening?
      No, our recommendation is to let the initial shock treatment take care of any stuck on live algae before we vacuum the pool, its much more productive and effective to kill then vacuum loose dead algae . We also won't Power Vac any areas in the pool where we can't see to the bottom, this is because we don't want to cause damage to your pool surface if there's something heavy or sharp hidden down there. Same day or next service is usually available for Power Vacs, so if your pool is clear to the bottom, please get in touch along with a picture and we'll send a technician over ASAP
    • How long will it take for the pool water to clear after opening?
      It all depends on your winter cover type, filter system, pool size, and other factors. However, if we balance your water chemistry during the pool opening, and you keep up with continuously running your filter, backwashing (cleaning and/or recharging your D.E filter if applicable) and shocking the pool as needed, it should only take a few days to see significant improvement in water quality. We can also provide this attentive service for you at an additional cost.
    • When should I open my pool?
      We think the best way to schedule a pool opening is to choose a 'swim date' and then work backwards from there. The 'swim date' represents the date that you'd like to start using your pool. We recommend you schedule your opening 2-3 weeks before your desired 'swim date' to ensure any unforeseen mechanical or plumbing issues can be resolved and the pool can be fully cleaned and sanitized by your 'swim date.'
    • What do I need to do to prepare for my pool opening?
      Solid pool covers must be reasonably dry and all cover types must be free of debris prior to the technician’s arrival. Please text us a photo of your pool a few days before your opening appointment if you're unable to clear your cover and we can provide assistance for an additional charge. Please make sure there's running water in the yard, your pool is filled to the normal operating level (mid-skimmer), and there's power to the pool equipment so we can start up and test the filtration system and other accessories such as heaters, heat pumps, and pool sanitization & automation systems. please make sure your pool equipment is easily accessible for our technicians. Overgrown vegetation in the pool equipment path/area or equipment buried in the shed can result in an added fee. Follow-up visits are subject to a $59 charge.
    • Do I need to be home for the pool opening?
      No, but please make sure you follow our instructions for preparing your pool for opening and do not leave any accessways to the pool locked. You will have the opportunity to indicate whether or not you will be home when booking your appointment online, and a customer service rep will reach out to get a payment method to put on file for your visit.
    • If the water is clear after the opening, can my friends and family swim immediately?
      No, after our initial shock treatment, the chlorine concentration in the pool will stay elevated for at least a few hours. We don't recommend swimming in the pool, even if it's clear, until a day after your opening and after you test the water and you get a free chlorine reading between 1-3ppm and it's free of any debris.
    • What payment methods do you accept?
      Credit card, ACH bank transfer, cash and check. Payment plans are available for well-qualified customers.
    • How long does it take to open the pool?
      It depends on pool size, complexity of cover installation, add-ons such as attached spas or heaters...but a typical pool opening on an 20x40 sized pool takes about 1.5 hours.
    • Will the service tech be able to resolve any problem that arises during the pool opening on the same day?
      It depends on part availability and the technician's schedule for the day. We carry popular replacement motors, parts and valves but many customers' systems require special order parts.
  • Power Vacs

    • What is a power vacuuming?
      A power vacuum is vacuuming your dirty pool water to waste. The dirty water will be pumped out of the workers equipment into a proper draining location (grass, bushes, driveway, if accessible).
    • What is the cost of the power vacuum?
      The cost for a power vacuum is $85 per hour, minimum 1 hour, after which customer is charged in half hour increments.
    • What is the appropriate condition of the water in order for this service to be performed?
      The water must be crystal clear, and customer should be able to see clearly to the bottom of the deep end of the pool.
    • Why does the water need to be crystal clear for the pool to be power vacuumed?
      Water MUST be crystal clear to enable the tech to see all debris at the bottom of the pool. If the water is the least bit cloudy while being power vacuumed, the dirt will once again settle to the bottom and the pool will not be clean upon completion. Importantly, if the water is not in the appropriate condition when the worker arrives the job will NOT be completed.
    • Can the pool be vacuumed if there is live algae (green) in it?
      Absolutely NOT, as the algae will grow back after the pool is power vacuumed, and it will require an additional session. The algae must be dead (brown) prior to receiving this service. If algae is green, water needs to be shocked until the algae turns brown. Filter MUST be running 24/7 in addition to the shock treatment in order for the water to clear.
    • Can the pool be vacuumed if there are leaves at the bottom?
      YES, however, pools with excessive leaves will take additional time to vacuum.
    • Does the worker use his own equipment to power vacuum the pool?
      Yes, the worker will be using his own equipment. Electric MUST be on at the pool site. If the circuit breaker is not located in reaching distance of the worker, and the circuit breaker trips, the job cannot be completed.
    • What is the average time it takes for the worker to complete a power vacuuming session?
      On average, it will take 1-2 hrs to complete the job, again, this depends on the condition of the pool.
    • Will the pool require more than one session of power vacuuming?
      Depending on the condition of the pool and severity of debrie, a pool can require multiple power vacuuming sessions.
    • Is it required that the customer be home during the power vacuuming?
      No, the customer does not have to be present during this service. However, gates MUST be unlocked, electric MUST be on, and pets MUST be in the home.
    • What is the method of payment accepted for this service?
      The method of payment includes: Cash, check or credit card.
    • Will the worker vacuuming the pool be able to fix additional problems i.e. filter, chlorinator, etc.?
      NO, the worker is there only to power vacuum the pool. If there is an existing problem, the customer can notify the office and and a service call can be scheduled.
    • Will the worker have all necessary chemicals on hand if needed?
      Yes, the worker will have chemicals on hand at all times.
  • Pool Closings

    • What does the closing price include?
      The price includes: Blowing out the lines, disconnecting the equipment, adding antifreeze to the lines, the removal of accessories i.e. ladder/diving board, winterizing chemicals, covering the pool.
    • Are there additional costs?
      Additional costs would include: 25.00 for each additional pump, such as a Polaris pump, waterfall pump, a raised wall over 3 ft. Winterization of a SPA would be 50.00 (Blow out lines/Antifreeze), Winterizing a heater is 25.00 extra.
    • Will the technicians put the pool equipment/accessories away?
      es, all equipment/accessories will be placed in the area requested by the customer during the pool closing i.e Ladder/diving board, pool pump, etc.
    • Where should the water level in the pool be prior to the pool closing?
      The water level in the pool should be lowered to 3-6 inches below the skimmers. If filter is placed on backwash, the filter is being cleaned concurrently.
    • Does the pool water need to be clear for the the pool closing?
      NO, the pool water does not need to be clear for the pool closing.
    • Will the technician clean out the filter during the pool closing?
      NO, the filter will not be cleaned during the pool closing. That is a separate service if needed.
    • Will pool equipment issues be resolved during the pool closing?
      No, however, any issues noted during the pool closing will be documented and addressed at the beginning of the next pool season.
    • Will the pool be vacuumed if needed during the pool closing?
      NO, the pool will not be vacuumed during the pool closing. This is a separate service.
    • How long will the closing take?
      The closing will take approximately 1 hr.
    • How many technicians will be closing the pool?
      There will be 2 techs closing the pool.
    • Does the customer need to be home during the pool closing?
      NO, the customer does not not to be home, however, gates/sheds/pool cabanas should be unlocked, and electric MUST be on.
    • What is the method of payment for the pool closing?
      Accepted payment is cash/check or credit card.
    • Will the techs have water bags on hand if needed at the pool closing?
      Yes, the techs will have water bags, gizmos, plugs and anti freeze on hand if needed.
    • Can the customer purchase a new pool cover if needed?
      YES, a pool cover for either an InGround, or Above Ground pool can be purchased from our company by calling the office with the pool particulars i.e. pool size/shape This should be done 2 weeks in advance of pool closing date for water bag covers, and Above Ground pool covers.
  • Maintenance Programs

    • What does the service include?
      Typically, the service includes: cleaning of the pool, emptying of the skimmer baskets, backwashing the filter, water testing, adding customers chlorine and chemicals that may be on hand, The customer will be notified if additional issues need to be addressed i.e. adding water to the pool/need for additional chemicals.
    • What is the method of payment for this service?
      Payment consists of cash/check or credit card, on weekly or monthly pay schedule.
    • What is difference between weekly and bi weekly service?
      Weekly service will maintain a pristine pool by our company, with no assistance from the customer and bi weekly service will require the customer to monitor the chlorine levels as well as putting necessary chemicals in during the off week.
    • Will the worker use his own equipment?
      Yes, the worker will use his own equipment, and electric MUST be on.
    • Will customer have same worker for the entire pool season?
      For the most part, the worker will be consistent throughout the pool season. However, unforeseen situations may lead to change in workers.
    • Does the customer have to be at home for this service?
      NO, the customer does not have to be at home, however, all gates/sheds cabanas MUST be unlocked and electric MUST be on.
    • Can the customer terminate the service if need be?
      Yes, the service can be terminated at any time when the company is notified.
    • What are typical days of the week for the pools to be cleaned?
      Typically, the Bi Weekly customers pools are cleaned on a Wednesday, and the weekly pool customers are cleaned on Thursday and Friday.